Proactive, personable IT Support

IT Support Services

IT Support Services

IT Support Services

We have a range of IT support services from the full management of your IT infrastructure through to specific support for services such as Microsoft Office 365. We’re a Microsoft Partner for datacenter, cloud solutions and also Windows and devices along with various other leading provider accreditations.

Manage service levels

Manage service levels

Manage service levels

We’re all about service. Every request you send through to us is logged and tracked with specific service level agreements (SLA’s). Your end users will receive service request updates giving them the peace of mind we are actioning their request in a timely manner. More importantly your dedicated account manager will review our performance on a quarterly basis to make sure we are meeting your expectations.

Manage service levels

We’re not just an IT support company

We’re not just an IT support company

We’re not just an IT support company

As a Unified Solutions Provider (USP) we deliver and manage telecoms solutions, IT infrastructure and business productivity software. This allows us to have a wider range of knowledge to understand your entire technology estate which helps us to get to the route of your issues quicker compared to traditional IT support companies.

Keeping things simple

Keeping things simple

Keeping things simple

We will always try and communicate with you in simple straightforward non technical terms. Our technical support team are recruited not only on their technical skill sets but also for their ability to communicate with any level of end user.

Keeping things simple

Supporting your current and future infrastructure

Supporting your current and future infrastructure

Supporting your current and future infrastructure

We have the ability to support your infrastructure wherever it resides. Be this 100% onsite, 100% in the cloud or more commonly a hybrid approach. We also use a series of monitoring tools to be as proactive as possible to address potential issues before they become critical.

Beyond IT

Beyond IT

Beyond IT

More than 40% of our customers ask us to manage their entire telecoms and IT infrastructure. We are ideally positioned not only to provide your IT support services but also to be your long term technology partner. We user a technology road map approach to help you join up all your IT and telecoms services to empower your end users.

Beyond IT